TERMS & CONDITIONS

OVERVIEW

Welcome to the CDP by Peter online store web site. Please read through the terms and conditions carefully before placing your order.  By visiting our site and / or ordering something from us, you agree to be bound by the terms and conditions as set out below.  We reserve the right to update or modify any section of these Terms & Conditions at any time, and as such, you are required to adhere to them each time you visit this site. 

OPERATION

We are an online store only, based in Australia and as such, are currently shipping only within Australia.

PRIVACY POLICY

Personal Information

 will collect personal information including your name and contact details. This information is collected because it is essential to placing an order, registering a profile and making an online enquiry.  

Non Personal Information

We will also collect non-personal statistical information on site visitors such as your IP address, the date and time of your visit to the site and the duration of your visit to the site.  

Feedback

Other data that we collect would include blog comments, feedback from you and any information collected from surveys.  This information is intended for our use only, in helping us to improve our product, service and overall experience we offer.

Marketing

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Third Parties

 We will not pass on or sell your personal information to any third party, organisation or individual without your consent other than if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.  

Cookies

A cookie is a standard file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences.  Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings at any time.  The cookies are there only for enhancing the overall web experience as well as for possible services such as Google Adwords and similar services provided by Facebook and Instagram. 

SECURE PAYMENT

To ensure you are able to order online securely, your credit card details are processed via Stripe Checkout, utilising secure (TLS) technology.

Your credit card details are never transmitted to, nor stored by CDP by Peter (capturedesignandprint.com.au).  Credit card information is encrypted before transmission.

PRICING

All pricing on this website is inclusive of GST.  Item prices and shipping prices are listed separately. 

SHIPPING

We endeavour to ship as soon as possible after ordering.  In some cases this may be up to two to three (2-3) business days.  If there is a further delay for shipping an item, we will communicate that to you immediately and you will be given an option to wait or cancel.  We use Australia Post for all deliveries and are reliant upon them for expected delivery times.  In recent times this can be anything from 2-10 working days.  If you need your order expedited, please specify your desired timeframe and we will do our best to accommodate you.

Shipping prices will be apparent upon placement in the cart, but are working on having them listed on the product page.  We are pleased to offer complimentary shipping for all orders over AUS $60.00.

RETURNS & REFUND POLICY

Change of mind

Of course we want you to be happy with your chosen product, however if there is a personal choice of change of mind, the following procedure will apply: 

  • You are required to notify us of any change of mind within five (5) business days of receipt of goods.

  • We will refund the cost of the item/s only (not the return shipping), upon the return of the item/s.

  • You will be required to send back the item/s intact in the same packaging that you received the item/s.

  • Please advise us in advance by e-mail, quoting the initial order number if you are returning, so that we can expect the item/s.  An address will be advised once we have this written request from you. 

Damaged goods

We endeavour to ensure all goods are packed well to avoid any mishaps or damage. If this does occur, please send us an e-mail immediately, quoting the order number and a photo showing the damaged goods with the packaging.  We can then arrange for a replacement to be sent at our cost.

Cancelling an order

If you wish to cancel an order, please do so within four (4) hours of submitting it. If your shipment has already been dispatched, unfortunately we are unable to cancel it.  Refunds will not be issued on shipments that are in transit.